Refund policy

Returns & Exchanges
We have a 3-day return & exchange policy, which means you have 3 days after receiving your item to request a return or exchange a product. 

To be eligible for a return or exchange, your item must be in the same condition that you received it, unopened or unused and in its original packaging. You’ll also need the receipt or proof of purchase along with an unboxing video of your package.

To start a return, you can contact us by email at hello@meaviacares.com or message us directly on Whatsapp at +62 811-857-7797. Please note that returns will need to be sent to the following address: Méa Via Studio, Jl. Margasatwa No.51, RT/RW 10/2, Kelurahan Pondok Labu, Kecamatan Cilandak, Kota Administrasi Jakarta Selatan, DKI Jakarta 12450, Indonesia. 

If your return or exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return or exchange will not be accepted.

Damages and Issues
Upon receiving your order package, please video your unboxing and inspect your order. Contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right by you!

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific custom product you ordered. 

Unfortunately, we cannot accept returns on sale items.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@meaviacares.com.